1 Introduction
12bag (https://12bag.org) is a trusted online betting and gaming platform in Bangladesh. We believe your personal information belongs to you — we only collect what's necessary to improve our services, and we protect it with the highest level of security.
This privacy policy ("Policy") describes how 12bag collects, stores, uses, and — where applicable — shares your personal information with third parties. By using any 12bag service, you agree to this privacy policy.
This policy covers our Terms & Conditions should be read together. Both documents combined provide a complete picture of the relationship between 12bag and you.
Our commitment: 12bag never sells your personal data to third parties. Your privacy is our top priority.
2 What Information We Collect
12bag only collects information that is necessary to provide our services, secure your account, and meet legal obligations. Full details are provided in the table below:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Communications & Security |
| Financial Information | Mobile banking number (Mobile Banking/Nagad/Rocket), transaction history | Deposit & Withdrawal Processing |
| Technical Information | IP address, device information, browser type | Security & Fraud Prevention |
| Usage Information | Gaming history, betting patterns, login times | Service Improvement & Responsible Gaming Monitoring |
| Communication Records | Live chat logs, support tickets | Ensuring Service Quality & Dispute Resolution |
We never collect sensitive information such as your religious beliefs, political views, or health data, unless required by legal obligation.
3 How We Collect Information
12bag collects your information through the following methods:
Directly from you
- Information you provide at registration (name, mobile number, date of birth).
- Copies of identity documents submitted for KYC verification.
- Payment details provided at the time of deposit or withdrawal.
- Information shared when contacting the support team.
Automatically
- Browsing behaviour collected through cookies and tracking technologies.
- Your device's IP address and operating system information.
- Log data from gaming and betting activity.
- Time spent on the platform and pages viewed.
Via Third Parties
- Transaction confirmation details received from payment providers (Mobile Banking, Nagad, Rocket).
- Verification results received from the identity verification provider.
- Risk assessment information provided through fraud prevention services.
4 Purpose of Data Use
12bag uses the information it collects strictly for specified purposes, in accordance with this privacy policy. We never use your data for unnecessary reasons.
- Account management: Registration, login, password reset, and account verification.
- Service Delivery: Confirming deposit, withdrawal, betting, and gaming transactions.
- Security: Fraud detection, multi-account prevention, and account security.
- Legal obligations: Compliance with KYC and AML (Anti-Money Laundering) regulations.
- Customer Support: Responding to your questions, complaints, and support requests.
- Service Improvement: Analyzing usage patterns to improve the platform experience.
- Promotional Communications: Informing you about bonuses and offers, subject to your consent.
- Responsible Gaming: Identifying problem gaming behaviour and providing appropriate support.
You can opt out of promotional communications at any time. This will not affect your account functionality.
6 Cookie Policy
The 12bag website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.
Types of cookies we use:
- Essential cookies: These cannot be disabled as they are essential for maintaining login sessions and ensuring security.
- Functional cookies: Used to remember your preferences (language, settings).
- Analytics Cookie: To understand which sections of the site are most frequently used.
- Security Cookie: Used to prevent fraud and CSRF attacks.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some 12bag services from functioning properly.
7 Data Protection
12bag uses industry-leading technology and practices to protect your personal data. Our security systems are monitored around the clock.
- SSL encryption: All data transmissions are encrypted using 256-bit SSL technology.
- Data Encryption: Sensitive data at rest is protected with AES-256 encryption.
- Two-Factor Authentication: A two-factor authentication layer to secure access to your account.
- Security Audit: Regular third-party security audits are carried out.
- Restricted Access: Only authorized personnel may access specific data.
- Data Backup: Data is regularly backed up to a secure location.
Security Alert: 12bag will never ask for your password or OTP by phone, email, or chat. If you receive any such message, report it to our support team immediately.
8 Data Retention Period
12bag retains your data only for as long as necessary. Retention periods vary depending on the type of information:
- Account information: For the duration the account is active, and a minimum of 5 years after closure (for legal reasons).
- Financial transaction records: Minimum 7 years (as required by financial regulations).
- KYC documents: 5 years after account closure.
- Gaming Logs: 3 years or until the dispute is resolved.
- Support Contact: 2 years.
- Cookie information: 30 days to 1 year, depending on the cookie type.
Once the retention period expires, 12bag securely deletes or anonymizes your data.
9 Your Rights
As a 12bag member, you have several important rights over your own data:
Right to Access
You can request to know what personal information 12bag holds about you.
Right to Rectification
You may submit a request to correct any inaccurate or incomplete information.
Right to Erasure
You can request that your data be deleted under certain circumstances.
Right to Restrict Processing
You can request that your data be used only for specific purposes.
Right to Data Portability
You can request a copy of your data in a structured, portable format.
Right to Opt Out of Marketing
You can opt out of promotional messages at any time.
To exercise these rights, contact the 12bag support team. We typically respond within 30 days.
10 Minor Protection
12bag does not knowingly collect any information from individuals under the age of 18. We verify age at registration, and any account found to belong to a minor is closed immediately.
If you become aware that a minor is using 12bag, please contact us immediately. We will promptly close the account and delete all associated data.
If children are present in your household, keep your device and account secure — we recommend using parental control software.
11 Third-Party Links & Services
Some games and services on the 12bag platform are operated by third-party providers. These providers may have their own privacy policies, and 12bag is not responsible for those policies.
We recommend reading the privacy policy of any third-party service before using it. That said, we only work with third-party partners who meet our privacy standards.
12 Privacy Policy Updates
12bag may update this privacy policy from time to time. For significant changes, we will:
- We will display a clear notification on the platform.
- We will send a message to your registered mobile number or email.
- We will update the "Last Updated" date at the top of this page.
Continued use of 12bag after any changes takes effect will be considered your acceptance of the updated policy. If you do not agree to the changes, you may request to close your account.
13 Contact
For any questions, complaints, or to exercise your rights regarding our Privacy Policy, please contact the 12bag support team:
- Email: [email protected]
- Live Chat: Click the chat icon at the bottom right of the platform.
- Support Hours: 7 days a week, 24 hours a day.
We aim to respond within 3 business days of receiving your request, and to provide a resolution within 30 days at the latest.
Our privacy team is ready to answer all your questions. Feel free to reach out anytime.
Why Trust 12bag With Your Privacy
Military-Grade Encryption
Your data is protected with 256-bit SSL and AES-256 encryption — the same level of security used by banks.
No Data Selling
12bag never sells your personal data to third parties — that is our core commitment.
Transparency in Plain Language
Our Privacy Policy is written in plain, simple language — no complex legal jargon, just clear and straightforward explanations.
Fast Request Processing
We respond to requests to view, correct, or delete your data within 3 business days.
Regular Security Audits
Regular security audits are conducted by independent third-party experts.
Child Protection as a Priority
Collection of data from minors is strictly prohibited — age verification is part of our firm policy.